About

This is a common meeting ground for people to share the good, bad, and the ugly of customer service experiences.

I have been involved in the interactive marketing industry for 10+ years, and have seen my fair share of companies falter as well as excel.

5 Responses to “About”

  1. Kchapman says:

    AQUIS COMMUNICATIONS-POOR CUSTOMER SERVICE

    We have been doing business with Aquis for four years, and there have been numerous problems. Billing errors, Equipment and service problems. When i asked to speak to a supervisor or manager about the issues we are having I was told one was not available? How can a manager not be available to discuss issues customers have? I was advised a manager would call me back in one to two business days, that was 8 days ago????

  2. Sean Cheyney says:

    Thanks for sharing your experience with Aquis Communications.

    You just described one of my biggest pet peeves when dealing with customer service departments. There are a rare few companies that will actually have someone call you back as they “promise”.

    It appears that common courtesy has flown the coop.

  3. Michael %9 says:

    Hi there, I found your blog via Google while searching for phone number searching and your post looks very interesting for me.

  4. Hi,
    I just came across your blog tonight while I was searching for news articles to tie in with my own new blog. It seems we have some similar ideas and approaches to the same topic of customer service. I hope you won’t mind if I link my readers to some of your entries (while giving you credit for your work) as I think it will help explain some of the points I’m trying to make. Thank you for providing your own experiences, I’m still trying to collect enough to support the concepts I am discussing. Hope to see more!

  5. scheyney says:

    Thanks for reaching out. I appreciate any linking to any of my blog posts.

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