Posts Tagged ‘bad customer serivce’

Service Magic contractor Kwik Klean – bad customer service

Friday, August 7th, 2009

Service Magic has generally been a good source of referrals for us. We’ve used them a couple of times in the past for other services, with generally excellent service from the contractors they have referred.

We moved last week (finally) and the first thing we did was have the carpets cleaned and have a cleaning service to scrub the place down before furniture and boxes were unloaded and unpacked. We used Service Magic to get referrals for a carpet cleaner, and after getting estimates and interviewing several companies we chose Kwik Klean (www.kwikklean.com). We chose that company because we were dealing directly with the owner and figured that he would give us good service since it was his own company. We were very, very wrong.

Immediately upon walking through our home, he wanted to charge us more than the agreed upon price for the small baseement space even though it was a room as part of the quote. After settling on the agreed upon price, Bob began to clean the carpet. My wife was surprised that none of the stains came out, and was disappointed that the carpet looked no better than before the cleaning. When I came home later in the day, it was clear to me that the carpet still appeared dirty.

The carpet in the house isn’t new, so we weren’t expected