Posts Tagged ‘restaurant service’

Restaurants have been impressing me lately

Monday, April 9th, 2012

There have been a couple of restaurants that have impressed me lately with their level of service.

First, I had made a reservation online last Thursday for my wife and I to have dinner at Fleming’s Steak House. Everything was great at dinner from the service by our server to the food. What really impressed me was the follow up email I received the next morning. While it was a template email from their CRM system, the thought process to put together a professional and somewhat personalized email was very impressive. They have definitely won over someone that will now add Flemings to the list of possible business dinner spots.

The second restaurant that impressed me was Capital Grille. I made the reservation last week for this evening. This afternoon, I received a phone call (yes, from a live person), confirming my reservation and asking me if there was anything special that I needed.

In an era where details are often overlooked by companies, these finer points were definitely not wasted on me!